Frequently Asked Questions About Your Data
You'll need your full name, date of birth, email, phone number, and identity number to register. When you deposit via DANA, OVO, GoPay or QRIS, we also collect the payment account holder's name to match it with your casumo account for security and compliance.
We retain your account details for seven years where local law permits, to handle disputes and tax obligations. Gameplay records are deleted after 12 months. You can request early deletion depending on local law; contact our privacy team and we'll confirm the timeline.
Yes. Log into your account, go to Settings > Privacy & Security, and select 'Request My Data'. We'll email you a complete file within 10 business days. You can also contact our support team to request it by email or live chat at any time.
No. When you deposit through DANA, OVO, GoPay or QRIS, payment details are processed by our secure gateway partners and never stored on our servers. We only keep a transaction record showing the amount, date, and payment method—never your full card or bank details.
Only our support and compliance team can view your personal data when needed to verify withdrawals, investigate fraud, or resolve disputes. All staff sign confidentiality agreements. We log every access for security audit trails and delete logs after two years.
Change your password immediately through Settings > Security. Then contact our live chat or email support with details. We'll review your account activity, freeze suspicious transactions if needed, and guide you through re-verification within 24 hours.
No. We never sell your personal data to advertisers or third parties. We only share information with payment processors to complete deposits and with fraud-detection partners to keep your account safe, where local law permits.
